How to tell fake AOL e-mail from real AOL e-mail

1. Legitimate AOL mail will show up in your mailbox as Official AOL Mail. Official AOL Mail has a blue envelope next to the date in your AOL mailbox and has a dark blue border around the mail, and the “Official AOL Mail” seal at the top of the message. Official AOL Mail will NEVER have attachments. See AOL Keyword: Official Mail for more information.

2. AOL will never ask you for password or billing information or other personal information in an e-mail or IM (instant message).

3. AOL will send you a message by Official AOL Mail if your billing method cannot be charged, with a link to AOL Keyword: Billing to allow you to update your billing method. Note: E-Mail from AOL Member Services is always sent as Official AOL Mail, recognizable by the blue mail icon and blue border around the message.

4. You will only receive security warnings from AOL if you have signed up for security alerts and reminders. Check AOL Keyword: Alerts to review the alerts you are signed up for. See AOL Keyword: Security Alerts if you wish to sign up for security alerts.

What to do if you believe you've received an AOL e-mail scam:
Do not click on links in the e-mail.
Visit the legitimate site, in this case AOL Keyword: Billing.
Click Report Spam to report the mail to AOL.